Cancellation & Refund Policy

Venus Aura (“we”, “our”, “us”) operates the website www.venusaura.in. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a payment through our platform.

Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related details (processed securely via third-party payment gateways)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the website

How We Use Your Information

We use the collected information to:

  • Process orders and payments

  • Provide customer support

  • Improve our products, services, and website experience

  • Send order updates, transactional emails, or promotional offers (if opted in)

  • Comply with legal and regulatory requirements

Payment Information

All payments on www.venusaura.in are processed securely through Razorpay.
We do not store or process your debit/credit card details on our servers. Payment information is handled in accordance with Razorpay’s privacy and security policies.

Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

  • Payment gateway providers (Razorpay)

  • Logistics and service partners for order fulfillment

  • Legal authorities if required by law

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Analyze website traffic

  • Improve user experience

You can choose to disable cookies through your browser settings.

Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Venus Aura
Website: https://www.venusaura.in
Email: support@venusaura.in
Phone: